FAQs

Welcome to our frequently asked questions. Below, we've tried to answer the most common questions.

Questions

What information is listed on the city deck cards?

Information on the card tells you what’s unique about that spot, how to get active there, and nearby attractions also worthwhile. From trail distances and terrains to inclines, stairs, and whether your furry friend can join you, too – we’ve got you covered!

The deck is tailored to fit any skill level. Go on an easy stroll or challenge yourself with more difficult trails. There's something for everyone!

Can't I just find this information for free online?

In many cases, yes—you can find pieces of it online. The challenge is finding all of it. We've done the work of sorting through hundreds of options, so you don't have to. Instead of spending hours searching websites, blogs, reviews, maps, and social media, you can simply pull a card and go.

Think of The GO Deck as a trusted local friend who has already done the research for you.

Each deck contains 52 carefully selected destinations researched and written by local contributors who visit (sometimes on multiple occasions) to gather insights. They share firsthand insights, tips, and details that often aren't available in a single online source—and sometimes aren't available online at all.

Whether you're new to an area or have lived there for years, our goal is to make discovering great outdoor experiences easier, faster, and more enjoyable.

What costs might be entailed with visiting one of the featured locations?

Nearly all featured locations are free to visit and do not require an admission fee. In other words, simply visiting most featured sites and walking around will cost you nothing. If there is a parking fee for personal vehicles, we note that on the card, and if the location does have an admission fee, it's indicated on the legend (for city decks where not all sites are free-to-visit).

As for activity costs, well, that depends on you. We may mention that a location is ideal for inline skating, surfing, kayaking, etc... If you want to do that activity but do not possess the necessary equipment, you would have to either rent or purchase it.

In the Explore More section of a card, we may highlight an attraction that requires an admission fee.

Can I include a gift message with my order?

Yes, after placing your order in the cart, click the option to "Make it a gift." You will then have the ability to write a gift message, which we will put on a card to be included with the shipment.

Please check the shipping address before placing your order to ensure it reflects your gift recipient's address and not your billing address.

I'm having trouble completing my order; why does checkout feel different?

We recently updated our checkout security measures to better protect our customers and our small business from fraudulent orders and chargeback abuse.

Because of these changes, some customers may notice:

  • Payment declines that didn’t happen before
  • Requests to confirm billing information
  • Extra authentication through their bank or credit card provider

We know this can occasionally feel frustrating, and we truly appreciate your patience.

As a small business, fraudulent chargebacks can have a significant impact through lost products, shipping costs, and financial penalties. These added protections help reduce those losses so we can continue offering our products at fair and reasonable prices instead of passing increased costs on to customers.

If your payment isn’t going through:

  • Double-check that your billing address matches your card exactly
  • Try using Shop Pay, PayPal, Apple Pay, or another payment method
  • Contact your bank or card provider, as they may be blocking the transaction
  • Reach out to us directly—we’re happy to help troubleshoot

Thank you for supporting a small business. We truly appreciate your understanding and support.

Which cities are coming next?

Chicago, Los Angeles, and Pittsburgh will arrive in late 2026 or early 2027. Miami and the Florida Keys are slated for late 2027.

Want to suggest a city? Use the contact form to tell us!

And if you know a local writer who'd like to partner with us on researching and writing the content, please make an intro.

Do you offer bulk discounts?

Yes, we offer bulk discounts on orders of 10 or more. This is a popular option for

  • real estate agents, mortgage officers, and title offices looking for a unique and useful closing gift for new homeowners;
  • company wellness programs / perks;
  • vacation rental owners stocking their home with local guides or preparing welcome baskets for guests;
  • corporate gifting for your valued customers...the list goes on!

If you are a healthcare provider prescribing nature, consider our affiliate program where we can offer your patients a special discount.

Contact us to place a bulk order.

For wholesale, please visit the Become a Retailer link at the bottom of our site and fill out a wholesale interest form.

How quickly do orders ship? And when can I expect my shipment?

We ship orders every day Monday-Saturday. In general, your package will ship the business day after you placed the order. For example, if you place an order on Sunday, it will be shipped on Monday.

Shipping time (USPS ground) within San Diego County is 1-2 business days. Orders to Seattle and Twin Cities are taking 3-4 business days. Orders to Knoxville, TN, are taking 1 week.

Do you accept returns or offer refunds/exchanges?

We do not accept returns and do not offer refunds or exchanges.

If you'd like to check out a product in person before purchasing, please visit one of our retail partners.

My package arrived damaged or wasn't delivered. What can I do?

If your package arrives damaged, email us at info@urban-outings.com, providing your order number and a photograph of the damaged item. We will mail a replacement within 3 business days.

If the postal tracking service indicates delivery but you have not received your order, email info@urban-outings.com with your order number. We will follow up with the postal service and ensure your order is received. Allow up to one week for us to handle delivery service issues.

Didn’t find your answer?

Don't hestitate to contact us